Terms of service

Last updated on Wednesday, 7 2025

Welcome to EcomPayouts. Please read these Terms of Service (“Terms”) carefully before using our website, platform, or services (collectively, the “Services”).
By signing up for or using EcomPayouts, you agree to be bound by these Terms. If you’re entering into this agreement on behalf of a company or organization, you represent that you have the authority to bind them to these Terms.

1. Our Role

EcomPayouts provides payment processing solutions for e-commerce brands. We help onboard you as a merchant, offer frontend dashboard and support services, and provide integrated payment tools. Actual fund movement, settlement, and underwriting are handled by our partner acquirer.

2. Eligibility

You must:

Be at least 18 years old.
Operate a legitimate business (we do not support illegal, high-risk, or prohibited businesses).
Provide accurate information during onboarding and keep it up to date.

We reserve the right to deny or revoke access to our Services for any reason, especially in the case of fraud, abuse, or policy violations.

3. Fees

Transaction fee: 2.9% + $0.30 per successful transaction.
Add-ons (optional)
Premium Checkout: $299/month
AI Chargeback Responses: $50/month
Chargeback Alerts: $10/alert

All fees are subject to change with prior notice.

4. Payouts

Payout schedules are determined by our backend provider and may vary based on risk, volume, and account history. Typical payout timelines are 1–3 business days. We are not responsible for delays caused by banks, card networks, or other third parties.

5. Account Reserves & Holds

In certain cases (e.g., excessive chargebacks, unusual activity), our backend provider may place a reserve on your account or delay payouts. We will always aim to explain the reason clearly and work with you to resolve any issues.

6. Chargebacks & Fraud

You are responsible for chargebacks and fraud associated with your account. We offer tools and services (including AI chargeback responses) to help reduce risk, but ultimately the liability remains with you as the merchant.

7. Support

We offer 24/7 live support via chat and email. Our support reps are trained in e-commerce and payment processing — no generic scripts or clueless answers.

8. Termination

You may cancel your account at any time by contacting support. We reserve the right to suspend or terminate your account if you violate these Terms, applicable laws, or if your activity poses a security, legal, or reputational risk.

9. Limitation of Liability

EcomPayouts is not liable for:

Indirect or consequential damages.
Losses due to third-party services (banks, card networks, carriers)
Account closures or holds initiated by our backend provider

Total liability for any claim is limited to the amount of fees paid to us in the past 30 days.

10. Changes in These Terms

We'll notify you of significant changes via email or dashboard notification. Continued use of the Services after changes means you accept the new Terms.

11. Governing Law

These Terms are governed by the laws of Wyoming, without regard to conflict of law principles.

12. Contact Us

If you have questions or concerns, reach out to us at:

support@ecompayouts.com

+1 (571) 370-5514