Privacy Policy
Last updated on Wednesday, 7 2025
Your privacy matters to us. This Privacy Policy explains how Ecom Payouts LLC (“we,” “us,” or “our”) collects, uses, and protects the personal information you provide when using our website, platform, and services (collectively, the “Services”).
1. Information we collect
When you process payments through EcomPayouts, we may collect:
- a. Information you provide directly
- Business name, address, and contact details
- Owner/representative name, email, phone number
- Bank account information (for payouts)
- Customer support inquiries and communications
- b. Information collected automatically
- IP address and device type
- Browser type and language
- Session logs and usage data
- Cookies and tracking pixels (for analytics and security)
- c. Customer data (from transactions)
- Customer names, emails, billing/shipping addresses
- Order details and transaction amounts
- Chargeback and dispute information
2. How we use your information
We use your information to:
- Onboard and verify you as a merchant
- Process transactions and send payouts
- Provide live support and account services
- Improve our platform and detect fraud
- Comply with legal and regulatory obligations
3. How we share information
We may share your data with:
- Backend Payment Partners (e.g., acquiring banks, PayFac providers)
- Service Providers (e.g., hosting, KYC, analytics)
- Regulatory or Legal Authorities (if required by law or to protect our rights)
4. Cookies & tracking
We use cookies and tracking tools to:
- Remember login sessions
- Analyze traffic and improve performance
- Prevent fraud and abuse
6. Your rights
Depending on your location, you may have the right to:
- Access, correct, or delete your data
- Object to certain processing
- Request a copy of your stored data
7. Data retention
We retain your information as long as your account is active or as required for legal, regulatory, or fraud prevention purposes.
8. Children's privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
9. International users
If you access our Services from outside the U.S., be aware that your information may be processed and stored in the United States or other countries where our service providers operate.
10. Changes to this policy
We may update this Privacy Policy from time to time. If we make significant changes, we’ll notify you via email or dashboard notification.
11. Contact Us
If you have questions or concerns, reach out to us at:
support@ecompayouts.com
+1 (571) 370-5514
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