FAQ

FAQs

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our friendly team.

1. What is EcomPayouts?

EcomPayouts is a payment processor built specifically for ecommerce brand owners. We offer stable payment solutions, seamless store integrations, and proactive merchant support — with zero surprise freezes or random account holds.

2. How is EcomPayouts different from Stripe, PayPal, or Shopify Payments?

Unlike traditional PayFac's, we vet your brand upfront and stick with you — no sudden shutdowns, no random reserves. Plus, we offer instant payouts, custom checkout options, and 24/7 real human support.

3. How do I get started with EcomPayouts?

You can start by applying through our website. Once approved, you’ll get access to our dashboard and onboarding team who will guide you through setting up your payment gateway.

4. What are your processing fees?

Our standard rate is 2.9% + $0.30 per transaction, matching Stripe’s pricing — but with significantly better stability and service.

5. What platforms does EcomPayouts integrate with?

We seamlessly integrate with Shopify, WooCommerce, BigCommerce, Magento, custom-coded stores, and more. No clunky third-party checkout redirects — everything stays native to your site.

6. Are there any setup fees?

Nope. We believe in a clean, founder-friendly experience — no setup fees, no monthly fees, no hidden junk.

7. How quickly do I get paid

You can choose standard payouts (1–2 business days) or instant payouts for a small additional fee — so you control your cash flow.

8. What countries do you support?

Currently, we support businesses incorporated in the U.S., Canada, UK, Australia, and select parts of Europe. We’re actively expanding to more countries.

9. Do you support multiple currencies?

Yes! You can accept payments from customers worldwide and get settled in your home currency, helping you avoid costly conversion fees.

10. Is there a risk of sudden account freezes or bans?

We pre-approve your store and brand, meaning unless there is clear fraud or criminal activity, we don’t randomly freeze or ban accounts.

11. What happens if there’s a chargeback?

We help you fight chargebacks with our internal dispute team. Plus, our built in chargeback midigation tools help you prevent & fight chargebacks with ease.

12. Can I customize my checkout page?

Yes! Our checkout is fully customizable so it matches your brand’s look and feel — giving your customers a seamless, trusted buying experience.

13. How secure is EcomPayouts?

Security is non-negotiable. We are fully PCI DSS Level 1 compliant, and all transactions are encrypted end-to-end. Your data (and your customers’ data) is safe with us.

14. Who do I contact if I have issues?

You’ll have access to 24/7 human support — no chatbots or endless ticket loops. Real people who understand ecommerce are available when you need them.

15. What if my business scales beyond 7 or 8 figures?

We’re built to grow with you. We offer custom enterprise plans, volume discounts, and dedicated account managers for brands scaling to $10M+ a year and beyond.

16. Can I migrate from Stripe or another payment processor?

Absolutely. We support smooth migration from Stripe, PayPal, Shopify Payments, and most major processors and CRMs. Our onboarding team will walk you through the entire process — including customer vault migration if needed — so you can switch without downtime or disrupting your cash flow.

17. Do you support Checkout Champs?

Yes! We fully support integration with Checkout Champs. Whether you’re using it for one-click upsells, subscription billing, or advanced funnel optimization, our platform connects seamlessly. You’ll be able to keep your existing setup while benefiting from faster, more reliable payment processing.